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Shipping & Returns

We offer same day delivery service in the following cities: London, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, and Madrid. Only specific postal codes are eligible for same day delivery (please check the full list of postal codes here). Once you enter your shipping address at checkout, we can determine if your postal code is eligible for same day delivery. If you are outside of the delivery area, the same day delivery option will not be available as a shipping option at checkout. We are unable to ship to P.O. boxes and APO/FPO addresses. Same day delivery fees vary by city and will be visible at checkout.
Shipping Times

Orders placed by 10 am local time will be delivered on the same day (Monday to Friday, not including bank holidays). Orders placed after 10 am local time will be delivered the following business day.
Change Requests

If you would like to change your shipping address after you have placed your order, please request it by contacting us and we will be happy to assist you. If the new address is out of the postal code service area, we will offer you alternative shipping options.

If you would like to change your delivery time, please request it by contacting us and we will be happy to assist you.

If you are unavailable to receive your order in the arranged location on the same day, we will contact you and attempt to redeliver. If we are unable to redeliver, the order will be returned to the boutique and you will be refunded minus the shipping cost.

We're happy to accept cancellations, for any reason, up to the moment your order has been processed by the boutique. Please have in mind that same day delivery orders are prioritized, which means that you will have a 1-2 hour window for cancellations. After that, you will not be able to cancel your order, but you may return it. For instructions on how to do this, please refer to our cancellations page.

DHL EXPRESS

Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*
UPS STANDARD

Only available within Europe: delivery within 5-7 days*
UPS EXPRESS SAVER

Most of Europe and USA: delivery within 2-4 days*
Rest of the world: delivery within 3-7 days*

* Shipping times are to be used as a guide only and are based on time from order. We cannot take responsibility for delays due to customs clearance or payment transaction.
Duties & Taxes

CUSTOMERS IN THE EUROPEAN UNION, USA, CANADA, CHINA, AUSTRALIA, PUERTO RICO, SWITZERLAND, SINGAPORE, REPUBLIC OF KOREA, KUWAIT, QATAR, INDIA, NORWAY, SAUDI ARABIA, TAIWAN, THAILAND, UAE, JAPAN & MEXICO.
We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the UK and the USA, these are included at the checkout.
All other customers

For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.

 

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